And in fact, you know, early on in the pandemic last year, we started out with a model that was very similar to the traditional telehealth models where you get in a queue, and you wait for the next available doctor. We had the benefit of being able to observe patient preference on the platform because we offer in-person bookings and telehealth bookings side by side. OLIVER KHARRAZ: That's a patient-driven choice. But going back to the demand, right now, at least overall, for what we're seeing, when we talk about the fact that people are going back in to see their doctors, is that a patient decision? Is that- are the patients choosing to do that? Or are the providers, I guess, advising their patients that they would rather see them in their offices than do this via telehealth? SEANA SMITH: Well, Oliver, I want to ask you about the mental health aspect of it. And we continue to see patients choosing to see doctors in person again with, really, one glaring exception that is mental health. When it was one in three bookings back in May of last year, it has come down to one in seven bookings now. And we think that telehealth is going to be here to stay.īut as you can also see on this chart is, the pendulum is swinging back. So it clearly fulfills a strong need for the patient. We have seen this during the pandemic, where the utilization shot up from less than 1% to one in three bookings on the platform being for telehealth. Yes, it absolutely makes medicine better.
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